1 ‘Us’ and ‘ours’ and ‘we’ refers to the White Dot Publishing Ltd. group of companies, trading as PowerPrintWorld.com or Design Smart or White Dot Publishing Ltd.
Goods mean the articles or things described in the contract between us and the purchaser.

2 These conditions shall be deemed to be incorporated in all contracts of ours to sell goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to us whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of us.

3 Notwithstanding that a detailed quotation may have been given by us no order shall be binding on us unless and until it has been accepted in writing by us.

4 Any times or dates given for completion or delivery of goods shall be binding on us, insofar as we undertake to carry out additional work for the purchaser to the value of the print element of any goods not supplied on time. Such liability shall not extend to delays beyond our control including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs and non-performance of carriers.

5 By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.

6 a) All goods shall be paid for at the time of order.
b) No goods shall be dispatched or collection allowed until paid for in full.
c) All prices are exclusive of Value Added Tax which will be charged at appropriate rate.

7 a) Any shortcomings or defects in goods supplied must be notified to us within 3 days of delivery. Such goods must be returned to us for inspection at your cost..
b) Nothing herein shall impose any liability upon us in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.
c) Nothing herein shall have the effect of excluding or restricting the liability of us:
i.) For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or;
ii.) Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).

8 We shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.

9 The liability of us to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.

10 If the purchaser shall be in breach of any of their obligations under the contract we may (without prejudice to our rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.

11 No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of ours shall be construed to enlarge, vary or override in any way these conditions.

12 Any concessions made or latitude allowed by us to the purchaser shall not affect our strict rights under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect.

13 Upon sight of artwork and at its sole discretion we reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded pro rata for work carried out up to rejection.

14 The contract shall in all respects be governed by English law and shall be deemed to have been made in England and the purchaser and we agree to submit to nonexclusive jurisdiction of the English courts.

REFUNDS:
At PowerPrintWorld.com we strive for perfection. If on receipt of your print consignment you are anything less than delighted with the finished work please advise us straightaway. Your issue will be investigated urgently and quickly resolved.
Where the problem is clearly something that can be attributed to us we will re-do the job, sending out replacement printing. If we agree that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.
Where the cause of the problem cannot solely be attributed to PowerPrintWorld.com we will seek to find a compromise remedy with you, either crediting the job in part or re-printing at a reduced cost.
Where the problem can be fully attributed to you, we shall not accept liability in any part.

SERVICE:
1 Our terms are payment with order.
2 Turnaround times quoted WILL NOT include the day that we receive your order unless we have agreed otherwise in writing
3 In order to achieve our turnarounds we require a proof with your work. We will not be responsible for any errors in the printed work where these errors were also on the proof.
4 If we receive incomplete files, corrupt files or files which are of inadequate quality to use for print then we will 'stop the clock' on the turnaround until the problem is resolved.
5 Where printing is dispatched on time from us but is delivered late due to a shortcoming of our carriers we will credit back the cost of the carriage only.
6 Our working days are Monday to Friday excluding Bank Holidays.

COPYRIGHT: You agree and warrant that any material submitted will not violate or infringe any copyright, trademark, patent, law or proprietary rights of others or contain anything libellous or harmful. You agree to indemnify us totally against any damages or costs that may arise in respect of the above.

PROPERTY: We take great care of our clients’ property, but we consider anything sent to us to be entirely at your own risk and will not accept responsibility for any damage or loss however caused. This applies to items actually in our possession too. We return property via normal post unless specifically instructed otherwise. We will expect you to pay postage costs.

CONFIDENTIALITY AND PRIVACY: We will respect your intellectual property and preserve your privacy. Your details will not be shared with any third party outside of the White Dot Publishing Ltd. group of companies.

Write to: (PowerPrintWorld.com) White Dot Publishing Ltd. 5 Jupiter 
House, Calleva Park, Aldermaston, Berkshire, RG7 8NN